Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Neomax. This Shipping Policy explains how orders are processed and delivered.

Order Processing

All Neomax products are made to order.

Orders are typically processed within 2–5 business days.

Processing times may vary during holidays, sales, or periods of high demand.

Orders are not processed on weekends or public holidays.

Shipping Time

Estimated delivery times:

Within India: 5–10 business days after dispatch

Remote locations may require additional delivery time.

Delivery estimates are not guaranteed and may vary depending on courier services and local conditions.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Free shipping promotions may be offered from time to time.

Order Tracking

Once your order has been shipped, you will receive tracking information via email or SMS (where available).

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

Neomax is not responsible for delays, lost packages, or additional charges resulting from incorrect or incomplete shipping details provided by the customer.

Delayed Deliveries

While we strive to deliver orders on time, delays may occur due to:

•Weather conditions

•Courier service disruptions

•Public holidays

•Natural disasters

•Other circumstances beyond our control

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Include:

•Order number

•Photos

•Description of the issue

We will work with the shipping carrier to resolve the matter.

Contact Us

For shipping-related questions, contact:

Neomax

Email: support.neomax@gmail.com

Instagram: @neomax_in