Refund policy

Return & Refund Policy:
Last Updated: June 2026

At Neomax, every product is made to order specifically for you. Please read our policy carefully before placing an order.

Returns
Because our products are made to order, we do not accept returns or exchanges for:
•Change of mind
•Incorrect size selected by the customer
•Personal preference
•Accidental orders
Please review product descriptions, sizing information, and order details carefully before purchasing.

Damaged, Defective, or Incorrect Items:
If you receive a product that is:
•Damaged during delivery
•Defective
•Different from the item ordered

Please contact us within 7 days of delivery.
To help us resolve the issue quickly, provide:
•Your order number
•Clear photographs of the item
•A description of the issue

After verification, we may offer:
•A replacement item, or
•A full refund

Refunds:
Approved refunds will be processed to the original payment method within 5–10 business days after approval.
Processing times may vary depending on your bank or payment provider.

Order Cancellation:
Orders can only be cancelled before production begins.
Once production has started, orders cannot be cancelled because products are made specifically for each customer.

Shipping Issues
Neomax is not responsible for delays caused by:
•Courier services
•Weather conditions
•Customs processing
•Incorrect shipping information provided by the customer

Contact Us:
For return and refund inquiries,

contact us at:

Email: support.neomax@gmail.com

Instagram: @neomax_in

We aim to respond within 48 business hours.