Frequently Asked Questions (FAQ)
1. What is Neomax?
Neomax is a print-on-demand apparel brand that creates unique, high-quality t-shirts designed for self-expression, style, and everyday comfort.
2. How long will it take to receive my order?
Orders are typically processed within 2–5 business days. Delivery usually takes 4–10 business days depending on your location.
3. Do you ship across India?
Yes, we deliver to most locations across India.
4. How can I track my order?
Once your order is shipped, you'll receive tracking details via email or SMS.
5. What payment methods do you accept?
We accept major debit cards, credit cards, UPI, net banking, and other secure payment methods available at checkout.
6. Can I cancel my order?
Orders can only be cancelled before production begins. Once production has started, cancellations may not be possible.
7. Do you accept returns or exchanges?
Returns and exchanges are accepted only if:
- You receive a damaged product.
- You receive the wrong item.
- The product has a manufacturing defect.
Please contact us within 48 hours of delivery with photos of the issue.
8. Can I exchange a product for a different size?
Please refer to our Size Chart before placing an order. Size exchanges may not be available for print-on-demand products unless there is a manufacturing error.
9. How do I choose the correct size?
Visit our Size Chart page and compare the measurements with a t-shirt that fits you well.
10. Will the print fade after washing?
Our products use high-quality printing methods designed for durability. For best results:
- Wash inside out.
- Use cold water.
- Avoid bleach.
- Do not iron directly on the print.
11. What should I do if I receive a damaged product?
Contact us at support.neomax@gmail.com within 48 hours of delivery and include clear photos of the issue. We'll review the case and arrange a replacement if applicable.
12. How can I contact Neomax?
Email: support.neomax@gmail.com
Instagram: @neomax_in
We aim to respond within 24–48 business hours.
Still have questions? Contact us and we'll be happy to help.